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Sales Support Technical Support Downloads FAQ Warranty Statement Digital Storage DRAM module Embedded Flash Solutions PCN & EOL Criteria Distribution Service Home > Service/Support > Technical Support Thank you for taking the time to contact us. We will make our best efforts to process your request as in a timely manner. Please fill in the form as completely as possible. You may want to first consult our FAQ section for the quickest solution to your problem/question. Phone: 408-518-8699 Thank you for taking an interest in the Apacer Disc Steno AD330. This product line has been discontinued. Currently, Apacer has no plans to create a next generation DVD burner that will work with the JVC Everio. Sorry for the inconvenience. Fields marked with an asterisk (*) are mandatory Service Inquiry Apacer customer service center Name* Region* Select Region Canada Latin America USA Email* Phone* Ext. (please include country and area code) Product Category* Select All Categories Accessories Card Reader DRAM Modules Embedded Flash Solutions Flash Cards MP3 Players Multimedia Storage USB Flash Drives Model No.* Select Model No. P/N* S/N* Purchase Date* (yyyy/mm/dd) Please specify your working environment: Please specify your operating system (OS) Select Linux MAC OS 10 MAC OS 9 Windows 2000 Windows 98 Windows CE Windows CE.Net Windows ME Windows XP Windows XPe Windows Vista 32bit Windows Vista 64bit Other Please indicate the digital devices you use Select Audio Player Digital Still Camera Digital Video Camcorder Handheld/Palm Printer Smart Phone Thin Client Other Please indicate your motherboard and model No. Please indicate your notebook PC brand and model No. Please choose a problem statement Select All Categories Digital Storage Problem Memory Module Problem   Select Problem Area Describe other problems if any*:

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The above mentioned term "STENO" means the trademark applied by Apacer Technology Inc.